Orchestrating the Perfect Order-to-Fulfil Customer Experience

At a time when more customers than ever are using e-commerce, companies are encountering unpredictable circumstances for manufacturing, distribution, and delivery. With a greater choice of vendors and channels, customers are turning to companies that offer simple ordering processes, with goods consistently delivered on time.

In this webinar, we join Oracle to look at the key challenges to providing frictionless, omni-channel, order-to delivery customer experiences:

• Orchestrating orders across multiple channels
• Simplifying ordering processes for configured products and services
• Accessing material lead times to provide accurate delivery dates
• Achieving inventory visibility across distribution networks and other stocking locations
• Optimizing distribution center space utilization and improving inventory handling
• Delivering orders rapidly and accurately and managing returns
• Digital integration across fulfilment legacy systems and distribution networks

To provide great customer experiences, whether online, in physical stores, or through direct sales, companies need to meet these challenges with resilience and agility. We look at how technology enables you to best meet whatever supply chain challenges lay ahead.

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Meet the Speakers

Denis Senpere, Vice President, Inspirage Europe

Denis joined Inspirage in 2016 to lead European sales development of the company. He has more than 20 years of experience in SCM applied to discrete manufacturing, life sciences and consumer goods industries. As such he is often engaged as executive sponsor for Inspirage industrial projects. Denis also serves as a board member to several European technology companies.

Mo Khurana, Global Digital Transformation SVP, Inspirage

Mo Khurana leads Inspirage’s Global Digital Transformation Practice. He has over 20 years supply chain and commercial experience and is an active industry thought leader. Over the years, Mo has undertaken large complex business transformations in industry on a global scale, such as centralizing business operations and shared services, supply chain and inventory optimization and various ERP implementations. At Inspirage, he continues to help our clients realize their full potential for their business transformations with our Digital Transformation practice that specializes in: Strategic Advisory & Cloud road-mapping, Digital Technologies (IoT, AI,ML, RPA), Business Intelligence & Analytics and Organizational Change Management.

Lionel Albert, EMEA SCM Business Solutions Director, Oracle

Based in Paris, Lionel carries 25+ years of experience in Supply Chain and Manufacturing and often participates in panels of international experts. At Oracle, he drives SCM strategic requirements for the European markets and works closely with Oracle product development. Additionally, he regularly engages in Supply Chain transformation projects as part of customer steering committees.