Easily embed up-to-date customer deposits, payment deposits, and refunds into service quotes
Do you still run multiple reports or navigate through multiple screens to find the status of payments for a quote or a service order? You’re not alone. It is common for sales and service reps to run multiple reports or traverse multiple screens to determine the status of payments, refunds, and receipts against a service order or quote. This often leads to errors on a customer account which can be perceived as poor customer service because the customer is left waiting for an accurate account status report.
There is an increasing expectation for service industries to be flexible and responsive to their customers. For companies to thrive and remain competitive, it is important to meet these demands. It is equally important to stay prudent of cash-flows, making customer deposits vital for initiating service jobs against the agreed quotations.
Inspirage can help
To assist companies in managing these processes and increase efficiencies, Inspirage designed and developed solutions especially for the automotive and machinery industry. These solutions make it easy for service and sales managers to create and track payment transactions contextually to each service order or approved quotation. They allow for the properties to be tightly linked for the entire life cycle of a specific transaction. The solutions developed can be replicated and used for other industry-specific use-cases where there is a need for payments to be seamlessly connected with service transactions with the necessary business rules embedded.
No matter the industry, with Inspirage’s solutions utilizing Oracle CX (Customer Experience) B2C and with a well-developed and robust integration with ERP Cloud Account Receivables, service managers are equipped with the correct information within the same service order or quotation. With just a click of a button, your sales and service reps can ensure that they pull accurate information quickly.
With our solutions, deposits, refunds, and final settlements of invoices all occur consistently within the approved quotations Oracle CX B2C Service Module/Agent Desktop. Additionally, service and sales managers can easily create payment transactions and provide compliant invoice documents to customers within minutes, allowing for greater user productivity and experience.
Key considerations and best practices
These solutions are designed to interact with Oracle CX B2C Module along with the Oracle ERP Cloud Accounts Receivables Module. Some key considerations before implementing these solutions are:
- Customers must first be set up in the CX and ERP modules. It is important to maintain consistent key financial data in CX and your ERP for smooth transaction flows (e.g., payment terms, transaction modes, and types)
- For optimal performance in the overall applications suite, schedule integration runs to create AR (Accounts Receivables) transactions in optimal frequencies based on transaction volumes and other key factors
While using the Oracle CX B2C Module with Oracle ERP Cloud Accounts Receivables Module, it is important to follow these best practices:
- Build customer profiles based on their credit history/risk
- Maintain accurate customer account details in Oracle CX and ERP modules and ensure that they are up to date
- Implement required business rules/validations before creating transactions that impact financial records
Inspirage developed these solutions to be used for creating compliant and accurate business transactions from the initial stages of quotation creation, through to final invoicing. Our priority is to equip you with the right tools and features so that you enhance your business value by providing lasting, positive customer experiences. If you are unsure about moving to Oracle Cloud due to gaps between your business requirements and Oracle’s Cloud offering, it is possible that we have already built a solution to bridge that gap. If we do not have a prebuilt solution to address your challenges, we can customize something to fit. We will do the work behind the scenes, so you can focus on growing your business. Please visit the Oracle Cloud Marketplace to see a complete listing of Inspirage Solutions.
As the Integrated Supply Chain Specialists, with recognition from Gartner, IDC, and winners of Oracle’s ERPM (Enterprise Resource Planning & Management) & Supply Chain Management Cloud Partner of the Year (Global) awards in recent years, Inspirage is uniquely qualified to be your success partner. Whether you are upgrading your on-prem system or have decided to move to the cloud where continuous improvement is built-in, our team is prepared to guide you on your transformational journey. Contact us to learn more.
