Supply chains are facing massive change with both external and internal pressures to improve performance and lower cost. Customer and consumer empowerment is now the primary driver of business performance and dictates the imperative for better product quality and improved service delivery. Indeed, companies that fail to provide the levels of service expected by their customers and consumers will quickly find themselves losing business to competitors that can reliably meet those expectations. Though the notion of the “perfect order” is unachievable in practice, it is a conceptually worthwhile goal for companies aspiring to best-in-class service performance. The capabilities to closely align all functions within the supply chain, in terms of both product and information movement, will enable consistent and repeatable improvements in service levels, driving both sales and profit growth.
This IDC Manufacturing Insights Market Spotlight Pursing the “Perfect Order” Within Supply Chains, written by Simon Ellis, Vice President Supply Chain Strategies, IDC Manufacturing Insights, examines the notion of the “Perfect Order,” looks at challenges facing business in today’s operating climate and examines what the future holds.
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